JASA has retained the services of Harris Rand Lusk to conduct this search. Inquiries, nominations and applications may be directed in confidence to:
Jack Lusk, President & CEO
Anne McCarthy, Senior Director and Chief Operating Officer
Harris Rand Lusk
260 Madison Avenue, 15th Floor
New York, NY 10016
Email cover letter and resume to: firstname.lastname@example.org
Please include “JASA CAO” in the subject line of the email
The Jewish Association Serving the Aged (JASA), the premier “go-to” nonprofit organization serving the needs of New York City’s older adults, is seeking a dynamic, skilled, committed, and collaborative professional to join its leadership team as its next Chief Administrative Officer (CAO).
JASA, founded in 1968, is one of New York City’s largest agencies serving older adults with a mission to help seniors and disabled individuals remain at home and continue to participate in community life for as long as possible. JASA directly assists more than 40,000 New Yorkers each year with a wide range of social services, educational and recreational activities, supportive counseling, assistance with securing benefits and entitlements, health-related services, and transportation. JASA also provides home health aides, personal care assistance and nursing services; owns and manages subsidized housing for 2,880 low- to moderate-income and/or disabled adults; distributes over a million meals; and provides critical elder abuse prevention and adult protective services programs. JASA operates a $100+ million budget that funds programs in Queens, Manhattan, Brooklyn, and the Bronx and is a well-established institution and key service-provider for the city’s older adult community.
JASA aspires to be an inclusive organization where everyone feels that they are seen and heard. The organization is committed to diversity and equity as both principles of social justice and essential elements to delivering quality services in the communities we serve. JASA has completed the first phase of its DEI work, which focused on raising awareness and imparting concrete skills for the managers and directors who shape organizational culture. The Board has committed additional resources to support continued work that will involve expanding the initiative to all staff and revamping agency policies and practices to foster diversity and mitigate bias. The people who work at JASA are mission driven and focused on giving a voice to and addressing the needs of a population that has both strengths and needs and can be a valuable dimension in building healthy communities.
The Board and the CEO of JASA are ever mindful of providing the highest level of service in the most economical and efficient way, so that financial resources are utilized effectively across the organization. Helping JASA achieve these objectives is the Chief Administrative Officer, who serves a key role on the senior leadership team, both as the manager of the day-to-day business side as well as being a key advisor on strategy for achieving the organizational goals of the Board and the CEO. The CAO is called upon daily to address issues and concerns, develop appropriate processes and procedures to ensure best business practices, work with the program directors in supporting program goals, and overall, serving the needs of the Board, the CEO, the senior leadership staff, and the program staff.
Reporting to the Chief Executive Officer, the Chief Administrative Officer will be a key member of the senior leadership team, responsible for the administrative operations of JASA, providing support, solutions to problems and guidance in all aspects of the agency to ensure efficient and effective operations. They will oversee Human Resources including Diversity, Equity, and Inclusion, Information Technology and Telecommunications, Office Services/Purchasing, facilities, Compliance, Facilities, and legal and insurance issues, as well as work closely with the Finance team. The CAO is expected to contribute to the strategic direction of the organization, developing long-term and short-term goals for all areas within their scope of responsibility.
The ideal candidate will be a highly skilled, energetic, and experienced executive who has proven leadership in significant executive management positions, in the nonprofit, for-profit and/or public sectors. They will be an adept convener of people and have the skills, emotional intelligence, and personal confidence to tap into the power that colleagues bring to the organization. They will be highly collaborative and have the ability to build cohesion and coordination among a diverse team working on a wide range of projects across multiple functions and locations.
The successful candidate must have demonstrated experience and working knowledge across a broad spectrum of administrative and corporate support service functions with a strong emphasis in at least one or more of the following infrastructure areas: human resources, labor and union issues, contract negotiations and compliance, technology, real estate/facility planning, risk management and/or office services. Further, the CAO must be an exceptionally strong manager with leadership vision, a sense of entrepreneurship and superior operations skills to assist the CEO with the running of the organization.
The new CAO must be capable of integrating smoothly into the senior management at JASA and fit into the organization’s collaborative and inclusive culture. They must be able to establish strong communications with colleagues in order to set priorities about systems and supports that need to be established or strengthened. They must be passionate about JASA’s work and be able to work closely with the CEO, the Board, the senior leadership team, and program staff in a supportive and direct manner. The successful candidate will have strong interpersonal skills, excellent written and oral communication skills, a hands-on management style, an ability to listen and be inclusive of ideas, and be able to work collaboratively with staff and leadership to address and solve problems or issues as they arise. In addition, they will be diplomatic, of the highest integrity, and possess sound judgment as well as a sense of humor.
- As a member of the senior leadership team, supervise the Director of Human Resources, CIO, Director of Compliance, Director of Facilities, and Director of Procurement and Contracting.
- Participate in developing strategic and annual plans to aid in JASA’s financial decision making.
- Ensure systems and processes that support administrative functions are efficient and effective in serving the needs of the organization, provide optimal support to programmatic departments within the resources available, and promote opportunities to increase overall productivity.
- Establish systems and procedures of accountability for JASA and its affiliates.
- Work with the CFO on audits and help implement audit recommendations.
- Work with and direct staff to implement recommendations from Board committees.
- Work with attorneys on corporate legal, contracts and related matters, informing CEO and Board of exposure issues.
- Manage consultants engaged by JASA.
- Oversee selection of insurance policies covering JASA and its affiliates, directors and officers and staff and serve as liaison to risk management consultants, insurance brokers and carriers.
- Oversee all leasing and facilities matters of JASA’s multiple program and office sites outside of JASA’s own affordable housing.
- Direct development and maintenance of JASA’s Human Resources Policy and Procedure Manual as well as JASA’s Administrative Policies and Procedures.
- Participate and promote effective Diversity, Equity and Inclusion protocols.
- Advise CEO on agency-wide issues.
- Occasional travel throughout metropolitan NY area, as required, as well as occasional evening and weekend work.
Critical Qualifications for Success:
- Bachelor’s degree in relevant field; advanced degree (e.g., MBA, MPA, MPH) preferred
- Minimum of ten years of progressively responsible experience in large, multifaceted public and/or non-profit institutions
- Collaborative working style with demonstrated ability to work with colleagues to balance program and administrative concerns and perspectives in fashioning solutions
- Knowledge and nuanced understanding of social, medical, economic, and legal issues affecting senior adults
- Excellent written, verbal, and interpersonal skills with the ability to present JASA in a compelling and effective manner
- Commitment to communicating in an open, engaged, and responsive manner
- A high degree of emotional intelligence and the ability to interact effectively with the senior management team, Board members, program staff, and external stakeholders including funders.
- Deep commitment to diversity, equity, inclusion, and belonging.
- Creativity and flexibility
- Computer proficiency; knowledge of Google Suite
- Commitment to the mission and goals of JASA and a demonstrated commitment to public service
Compensation commensurate with experience. For more information about JASA, visit www.jasa.org