Lesbian, Gay, Bisexual & Transgender Community Center

Senior Director of People and Internal Engagement

To Apply

The Lesbian, Gay, Bisexual and Transgender Community Center has retained the services of Harris Rand Lusk to conduct this search. Inquiries, nominations, and applications may be directed in confidence to:

Anne J. McCarthy, Senior Director and COO
Harris Rand Lusk
122 East 42nd Street, Suite 4605
New York, NY  10168


Please put “The LGBT Center” in the subject line of your e-mailed application.



The Lesbian, Gay, Bisexual & Transgender Community Center (“The Center”), a home and resource for the LGBT community, NYC residents and visitors, is seeking an exceptional human resources and organizational engagement professional to join its senior leadership team as its next Senior Director of People and Internal Engagement.

Founded in 1983 and located in New York City’s historic Greenwich Village, The Center’s mission is to empower LGBT people and build strong communities.  The Center welcomes more than 300,000 visitors and hosts more than 15,000 events and activities annually, providing an array of social, cultural, wellness and health-based programming to support the LGBT community in NYC.  The Center takes pride in providing a place to connect and engage, find camaraderie and support, and celebrate the vibrancy and growth of the LGBT community.

The Center celebrates its diversity and advocates for justice and opportunity. The Human Resources division provides operational support to the organization; the HR team is responsible for all HR functions, including compensation and benefits, talent acquisition and retention, training and development, employee relations, performance management, policy development and implementation, HR data management, and regulatory compliance.

The Position:
The Center is seeking a skilled, smart, sophisticated, and supportive human resources professional to become its next Senior Director of People and Internal Engagement (“Director”).  Reporting to the Deputy Executive Director/Chief Operating Officer, the Director is a critical member of the senior leadership team and supports The Center’s mission, values, and culture. Providing guidance and expertise to managers and staff, the Director is a change leader who develops and implements strategic initiatives that drive and support a highly engaged and performing organizational culture.

The Senior Director of People and Internal Engagement will supervise and mentor the HR Associate and be responsible for office support, including purchasing.  Candidates must therefore be adept leaders with a demonstrated ability to develop and promote organizational values of accountability and autonomy.  Most importantly, this position plays a critical role in employee relations and is typically responsible for identifying issues and bringing them to resolution.   The Director works closely with staff across the organization and is an active participant in institution-wide initiatives.

The Director will be a highly intelligent self-starter who is committed to The Center’s mission and its internal engagement goals.  The Director should have substantial experience in managing human resources for large, diverse and complex organizations. He or she will possess excellent speaking and writing skills and be able to communicate successfully and persuasively within the organization and with outside contacts, consultants, and legal counsel, when necessary. The successful candidate will be highly organized, diplomatic, possess sound judgment as well as honed interpersonal skills, and maintain a sense of humor under stress.  The Director will also be very familiar with HR technology and systems.

Principal Duties and Responsibilities:

 Programs and Initiatives

  • Develop and implement initiatives, programs, and practices that support an employee-oriented culture which emphasizes quality, accountability, continuous improvement, team work, cross-departmental collaboration and high performance
  • Build the capacity of leaders across the organization by ensuring that people leaders are invested in talent development and equipped with the resources, skills, and mindset to effectively manage and develop their teams; support the creation of employee training and development programs
  • Foster and contribute to a staff culture rooted in social responsibility through participation in The Center’s Racial Equity Working Group and applying an equity and empowerment lens to organizational policies and practices
  • Lead and coordinate talent acquisition efforts, ensuring diverse and representative applicant pool across all departments and levels of the organization
  • Lead and coordinate ongoing talent and performance feedback and review processes in coordination with people leaders
  • Work with the Deputy Executive Director/COO to ensure a cohesive approach and process for addressing employe relations matters; act as trusted advisor to people leaders on HR related issues
  • Oversee compensation philosophy and program and related regulatory requirements (FLSA, etc.)
  • Partner with Center leadership and staff in support of strategic planning and initiatives
  • Actively participate in proactive workforce planning across all segments of The Center’s organizational structure
  • Identify and name strategic and tactical HR needs and offer contextualized, achievable solutions.
  • Build a positive culture based on the principle of emotional intelligence to ensure the organization has a deeply engaged employee population

Administrative Operational Management

  • Supervise and oversee HR Associate; establish and implement goals, objectives, policies and procedures for HR Department
  • Oversee all HR and administrative systems and processes and ensure efficiency (HRIS system, payroll processing, etc.)
  • Oversee employee compensation and benefits program, ensuring alignment and organizational standards and efficient administrative execution
  • Ensure compliance with city, state, and federal regulations, including wage and hour law, FMLA, ADA, etc.
  • Supervise and oversee Purchasing Manager; ensure purchasing processes and approval systems function in accordance with Center policy and established financial controls
  • Other duties as assigned


  • Human Resources graduate degree or equivalent (MPA, etc.) required; candidates with equivalent, applicable experience and HR certification (PHR, SHRM) will be considered
  • Minimum of six (6) years of direct Human Resources Administration experience with no less than three (3) years of experience in an HR-specific leadership capacity; additional years of experience preferred
  • Knowledge of multiple HR disciplines, including employee relations, compensation and benefits administration, change management and organizational development, in both theory and practice
  • Must possess an appropriate balance between the strategic and tactical aspects of HR and ability to quickly develop a talent-driven vision for where the organization is going and how to get there
  • Keen understanding of employment laws and regulatory systems and requirements
  • Demonstrated computer proficiency and familiarity with HRIS systems and processes
  • Successful track record of driving organizational change and transformation through supervision of and collaboration with staff in a manner that is flexible and supportive, yet ensures accountability
  • Effective and persuasive communication and presentation skills, both written and verbal, to groups both large and small, with ability to appreciate various viewpoints, share relevant information in a timely manner, and maintain a high level of professionalism
  • Demonstrated ability to work in a partnership with a strong leadership team and a committed staff with high standards and expectations, and must exhibit sound judgment and a sense of balance to know when to move with the tide and when to push back
  • Prior experience assessing organizational needs and developing and implementing policies, systems and processes
  • High level of emotional intelligence with a positive outlook and good sense of humor
  • Strong professional judgment and ability to maintain confidentiality and build trust among staff at all levels
  • A highly refined sense of cultural competence and awareness with a strong commitment to The Center’s mission

For more information about The Lesbian, Gay, Bisexual and Transgender Community Center, please visit their website at www.gaycenter.org.

All positions at The Center are filled without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, HIV/AIDS status, veteran status or any other characteristic protected by law.  All are encouraged to apply.

122 East 42nd Street, Suite 3605, New York, NY 10168