National September 11 Memorial and Museum

Chief Financial and Administrative Officer

To Apply

The National September 11 Memorial & Museum has retained the services of Harris Rand Lusk to conduct this search. Inquiries, nominations, and applications may be directed in confidence to:

Jack Lusk, Managing Partner
Anne McCarthy, Senior Director and COO
Harris Rand Lusk
122 East 42nd Street, Suite 3605
New York, NY  10168


Please put “9/11 Memorial CFAO” in the subject line of your e-mailed application.

The National September 11 Memorial & Museum (“9/11 Memorial”), is seeking a smart, savvy, experienced and highly skilled nonprofit finance professional to join the organization as Chief Financial and Administrative Officer.


The National September 11 Memorial and Museum honors the memory of those lives destroyed in the February 26, 1993 and September 11, 2001 attacks on the World Trade Center site in lower Manhattan.  The Museum serves to educate its visitors on the consequences of terrorism throughout the world by displaying relics and providing a narrative for the lives affected by the acts.  The two pools established in the footprint of the original twin towers offer a place of solace and is a somber memorial to those who died.  The Memorial opened on the 10th anniversary of the September 11th attack and the Museum opened in May of 2014.  Since that time, the 9/11 Memorial has hosted millions of visitors from throughout the world and continues to be a must-see place for tourists.

The National September 11 Memorial and Museum at the World Trade Center Foundation, Inc. is a nonprofit organization formed in 2003 to oversee the construction of and ultimately manage the memorial site and museum.  The 9/11 Memorial has recently undergone a transition in leadership, with the Museum Director Alice Greenwald very nimbly stepping into the President/CEO role.  The organization has also undergone some management restructuring to better represent the needs of the organization as it matures.

The 9/11 Memorial is well-managed with an $80+ million operating budget.  The Museum and Memorial site is fully supported by donations and earned revenue from admission fees.  While the leadership of the organization expects this trend to continue for the foreseeable future, it is looking for ways to ensure that it remains financially viable well into the future.  As such, the 9/11 Memorial is seeking an experienced nonprofit finance professional who can work with the Board and the leadership to ensure that the 9/11 Memorial has the right financial structures in place to meet its long-term goals.

 The Position:

The Chief Financial and Administrative Officer (“CFAO”) manages all aspects of the financial operations as well as administration for the 9/11 Memorial which has a complex and dynamic operating environment.  Reporting to the President/CEO, he/she will oversee accounting, budgeting and budget analysis, financial modeling including revenue projections, procurement, insurance and risk management, as well as provide fiduciary oversight of donor-restricted/designated contributions.  In addition, the CFAO will oversee all of the administrative functions, including human resources and information technology.  The CFAO will work closely with the Board, the President/CEO and the executive team on strategies to ensure the long-term financial health for the organization, and serve as a resource and partner on financial matters to senior leadership and staff across the institution.

Because of the public nature of the organization, it is imperative that the CFAO be someone of the highest integrity who can ensure that appropriate policies and procedures are in place for control of its financial operations.  She/he will work across the organization to identify and implement opportunities for maximizing revenue and manage costs, ensuring that they are in alignment with the organization’s overarching mission and programmatic strategies.

The right individual will be someone who can work collaboratively with the leadership and staff and who is not above rolling up his/her sleeves to get things done.  The CFAO will oversee and guide the financial team, which number around 15, and ensure that they are appropriately trained and supported.  The CFAO needs to be someone with a mature outlook who can provide solutions to problems in a reasonable and efficient manner.  He or she must also be appropriately self-assured and unflappable, particularly in his or her dealings with the members of the eminent Board, where they serve as the staff lead for the Finance and Investment, and Audit Committees.

The successful candidate will have strong analytical skills, excellent written communication and verbal presentation skills, good political instincts, a hands-on management style, and the ability to address and solve problems or issues proactively. In addition, he or she should be a strategic thinker, diplomatic, and possess sound judgment as well as an appropriate sense of self.  The CFAO must work in a spirit of mutual trust with management and employees across the organization, setting the tone for fiscal responsibility and controls, and encouraging and modelling best practices in financial management.

Specific responsibilities include:

  • Provide day-to-day oversight and management of the finance, human resources, IT and administrative operations, coordinating functions to ensure consistency and promote communication at all levels.
  • Motivate and direct the Finance team across finance, accounting, budgeting, revenue, and planning functions; function as a collegial and responsive leader in the organization; and represent the organization effectively with external partners and groups, garnering their respect.
  • Lead formulation of an operating, capital, and cash flow budget that is realistic and supports the 9/11 Memorial’s mission and vision, in collaboration with senior management across the organization, the EVP/Deputy Director, and the President.
  • Drive development and implementation of long-term financial plans and strategies, in alignment with the organization’s strategic plan.
  • Gain deep understanding of programmatic priorities and work closely with senior leadership across the organization, providing guidance, tools, and resources necessary to help departments develop their budgets and monitor and manage revenues and expenses.
  • Monitor financial results and key operating metrics and work with senior management (including, specifically, the EVP of Operations, EVP of Strategy & Advancement, and Director of Institutional Planning and Strategy) to adapt as appropriate (e.g. revenue enhancement opportunities, cost savings and/or efficiencies).
  • Communicate accurate financial information and recommendations to the President, Finance & Investment and Audit Committees, and the entire Board in a transparent and timely manner, and ensure the delivery of financial reports, forecasts, and analysis to aid in decision-making and strategic planning.
  • Provide administrative oversight of the Internal Audit function, which is outsourced and reports directly to the Audit Committee, including assisting with the development of the annual internal audit plan and budget; facilitating scheduled engagements; reviewing audit reports and presentations for senior management and the Audit Committee prepared by external co-sourcing firm; and ensuring that recommendations for process improvements are implemented.
  • Work collaboratively with in-house General Counsel in relevant financial governance and contract matters.
  • Oversee and work collaboratively with the Chief People Officer on human resources-led efforts with significant financial impact, including budget impacts of new hire requests and compensation adjustments; key policies impacting personnel; annual evaluation of the employee benefits package, including medical, dental, life, vision, flexible spending account and retirement plans; and payroll processing procedures.
  • Maintain close working relationship with the Institutional Advancement division and provide the support and tools necessary to budget for and track fundraising, Museum membership, corporate membership, and other development revenue streams.
  • Oversee other financial aspects in the organization as requested.
  • Oversee and ensure staff complies with financial and accounting policies including procurement, Travel and Entertainment and cash handling policies among others.
  • Serve as liaison with external auditors and insure the timely and accurate preparation of annual audited financial statements and implementation of auditor’s recommendations as appropriate.
  • Ensure compliance with all applicable law, rules and regulations; oversee IRS 990, NYS Char 500 and A133 compliance.
  • Ensure that institutional insurance packages are in place and appropriate coverages maintained (Property & Terrorism, D&O, Liability, etc.).
  • Be familiar with and adhere to government grant (e.g. LMDC, ESDC,) reporting requirements, budgets, internal policies, and ensure that the organization is compliant, and provide grant management fiscal oversight for other sources of grant funding (e.g., from private and family foundations) to ensure timely reporting and compliance with particular requirements of each funding source.
  • Manage relationships with key business partners including banks, credit card processors, insurance brokers and insurers, and the Port Authority financial management team.
  • Ensure appropriate financial systems, controls, reporting and analysis and systems to support evolving operations.
  • Coordinate all contracting across all organization functions
  • Ensure all equipment and facilities meet environmental, health and security standards and are in compliance with federal, state and local building codes and regulations, including OSHA and EPA
  • Provide a hazard free, safe, and comfortable work environment that fosters teamwork and sharing of information
  • Attend Board and Committee meetings as appropriate.
  • Handle ad hoc requests for information/analysis.


  • Bachelor’s degree in finance or accounting, MBA/CPA a plus.
  • 10-15 years of core financial management experience including significant financial responsibility in a major nonprofit organization. Familiarity with the complexities of a cultural institution preferred, along with experience in public accounting.
  • Very strong knowledge and experience with financial analysis, with an interest towards maximizing earned revenue opportunities.
  • Excellent skills in problem solving and critical analysis.
  • Proven leadership ability and at least eight years of supervisory experience.
  • Strong business instincts, able to quickly identify problems, synthesize a variety of factors to make effective and practical decisions and develop an appropriate course of action.
  • Strong written and verbal communicator with excellent presentation and organizational skills.
  • Demonstrated high standards of performance, eager to pursue aggressive goals, and who works hard and smart to achieve them. Must be persistent, decisive, resourceful, proactive, and results-oriented.
  • Fully grasps programmatic activities, and has the ability to convey information to people with varying levels of financial expertise.
  • Capable of managing complex and difficult situations with tact and diplomacy.
  • Ability to work well both with teams as well as independently and must be able to collaborate and build consensus internally and externally.
  • Strong attention to detail and ability to work well under pressure.
  • Proficient in Microsoft Office; financial modeling & accounting packages.
  • Flexible work style and an interest in being part of a dynamic and evolving organization.
  • Commitment to the mission of the 9/11 Memorial.

The 9/11 Memorial is an Equal Opportunity Employer with a commitment to a diverse workforce.  Salary will be commensurate with experience.

122 East 42nd Street, Suite 3605, New York, NY 10168