HARRIS RAND LUSK

Sound Transit

Deputy Director of Operations Technology Department

To Apply

Sound Transit has retained the services of Harris Rand Lusk to conduct this search.  Inquiries and/or resume and salary requirements may be directed in confidence to:

Christopher Boylan, Director, Transportation & Infrastructure Practice
Harris Rand Lusk Executive Search
122 East 42 Street, Suite 3605
New York, NY 10168

cboylan@harrisrand.com

Please put “Sound Transit Deputy Director of Ops Technology” in the subject.

General Purpose

Under administrative direction, the Deputy Director plans, directs, and manages the operational programs, services, and functions of the Operations Technology Division. Operations Technology refers to those technology systems necessary for the successful operation of transit services (light rail, commuter rail, buses and facilities). Systems include, but are not limited to, Supervisor Control and Data Acquisition (SCADA), passenger information systems, security systems, CCTV systems, fare collection systems, ridership data acquisition systems, positive train control (PTC) and radio communications.

Supports Department processes and transit operations by operating and maintaining reliable control systems and embedded devices and technology infrastructure; provides guidance on processes and systems to support long-term transit growth plans; recommends process and system improvements to increase Department efficiency; and assesses new technologies to generate improvements in operational efficiency.

Primary Duties and Responsibilities

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

  • Plans, directs, coordinates, and reviews the work of assigned staff; assigns work activities and coordinates schedules, projects, and programs; provides constructive feedback; reviews and evaluates work and makes effective suggestions and recommendations.
  • Oversees the activities of Operations Technology, SCADA and operations system support teams; includes Sound Transit data centers, network infrastructure, database administration, client systems, and operational field systems.
  • Ensures Service Level Agreements are defined, maintained and followed.
  • Develops, implements, maintains, and oversees enforcement of Operations Technology policies and procedures; promotes and leads continuous process improvement; establishes performance monitoring and metrics-driven methodology to improve Operations supported services
  • Coaches, trains and motivates staff; coordinates and provides staff training; manages employee relations; manages the workflow and prioritization of projects, measures the performance of the department and all related staff, and takes appropriate corrective action when necessary; provides advice and counsel to staff; develops developmental work plans for staff; implements or recommends corrective actions, discipline and termination procedures as necessary.
  • Collaborates and negotiates with all Agency functions and outside partners to prioritize technology initiatives and resources; defines Operations Technology team roles, responsibilities and organization to insure dependable operations for key systems; selects team members to achieve quality delivery and up-time for all initiatives and systems; prioritizes resources, including contractor and vendor resources, to deliver and support all real-time and business systems.
  • Works with Design, Engineering, & Construction Management (DECM), Information Technology and other Agency stakeholders to support all Operations systems and functions; identifies process inefficiencies and recommends process improvements.
  • Defines requirements for infrastructure and transit systems architecture to support existing needs and enable future growth, support continuous transit operations (light rail, sounder trains, buses) with real-time systems and reliable data to Agency and outside partners/agencies for operational management, customer information, and regulatory purposes.
  • Selects vendors through RFI, RFP and competitive bidding process to deliver cost efficient solutions for Agency and partners; identifies new technologies to improve efficiency as well as customer service.
  • Develops, maintains, and oversees the annual budget for assigned OT teams; makes recommendations and forecasts for future funds needed for staffing, equipment, materials, and supplies; reviews and approves expenditures, and implements adjustments.
  • Provides support to the Executive Director, Operations, on matters as directed; serves as staff on a variety of boards, commissions, and committees; prepares and presents staff reports and other necessary correspondence; attends and participates in professional group meetings; maintains awareness of new trends and developments in the fields related to area of assignment; incorporates new developments as appropriate; ensures processes, policies and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current and applicable state and federal laws, Agency policies and procedures, rules and regulations.

Minimum Qualifications

Education and Experience: Bachelor’s Degree in electrical engineering, information technology, or related field and four to six years of management experience in directing a major operational control system program with customer/user interaction that includes three years of staff supervisory, budgetary, and management responsibility; OR an equivalent combination of education and experience. Rail transit systems knowledge and experience preferred.

Required Licenses or Certifications: None.

Required Knowledge of:

  • Familiarity with operational control systems such as SCADA, passenger information systems, security systems, CCTV systems, fare collection systems, ridership data acquisition systems, positive train control (PTC) and radio communications with strong experience growing and maturing an OT organization.
  • Strong knowledge of IT operational processes including change management, configuration management, incident management, security management and their application to operations.
  • Strong knowledge in vendor management and relations around support level agreements and warranty.
  • Strong background in business continuity and disaster recovery for operations systems.
  • Operations, services, and activities of an Operations Technology program and functions.
  • Pertinent federal, state, and local laws, codes, and regulations.
  • Current technology trends and systems.
  • Integrated computer technology and infrastructure programs.
  • Strategic planning and implementation.
  • Advanced principles and practices of program development, management, and administration.
  • Organization, management, and control of complex computer equipment and data processing facilities.
  • Project and operational management of a complex technology program.
  • Principles of business letter writing and basic report preparation.
  • English usage, spelling, grammar, and punctuation.
  • Modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases.
  • Basic principles and practices of budget preparation and administration.
  • Principles of supervision, training, and performance evaluation.

Required Skill in:

  • Utilizing personal computer software programs affecting assigned work and in compiling and preparing spreadsheets and reports.
  • Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups and the general public.
  • Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies.
  • Strategic information systems planning.
  • Plan for future growth and capabilities to ensure the ability to effectively meet business demand.
  • Identifying technology trends and issues and applying them to Agency needs.
  • Managing and sponsoring large, complex projects and making decisions in fast-paced, difficult environments.
  • Preparing and analyzing complex data and comprehensive reports.
  • Responding to inquiries using effective oral and written communication.
  • Researching, analyzing, and evaluating new service delivery methods and techniques.
  • Working cooperatively with other departments, Agency officials, and outside agencies.
  • Developing and monitoring division and program/project operating budgets, costs, and schedules.
  • Supervising, leading, and delegating tasks and authority.

Physical Demands / Work Environment

Work is performed in a standard office environment.

Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds; may occasionally be exposed to dangerous machinery, extreme weather conditions, potential physical harms, and extreme noise when conducting site visits and when working in the field.

The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.

122 East 42nd Street, Suite 3605, New York, NY 10168