Bridging Access To Care

Bridging Access To Care, a highly respected nonprofit organization headquartered in Brooklyn, is seeking an outstanding non-profit leader with behavioral healthcare expertise to join its team as Chief Program Officer (CPO) overseeing a wide range of programs including Mental Health, Substance Use, Supported Housing, Health Home, Harm Reduction/Syringe Exchange, Prevention Education, HIV/AIDS, PEP/PrEP and some health services.

Background: Bridging Access To Care’s (BAC) mission is to provide coordinated health care and supportive housing to help individuals, families, and communities build strength, resilience, achieve wellness, and live healthy, productive lives. Over the past three decades, BAC has served the most underserved populations that experience racial and income inequalities and challenges in accessing health and behavioral health care. To improve this work’s impact, BAC began incorporating trauma-informed care in their service delivery in 2012. This approach provides BAC a unique perspective to connect their history to our present. Today, the mission of CAC continues to articulate the deep commitment and serves as a driving force of the work.

The need for supportive services continues to grow as stressors of everyday life increase the demand for mental health, substance use and support to house our homeless in New York City.  BAC anticipates continued growth and is looking for someone with strong programmatic and leadership skills, as well as a deep commitment to social justice and equity, to become its next Chief Program Officer.

The Position: The Chief Program Officer (CPO) will serve as a critical member of the executive management team providing counsel and support to the CEO and the Board of Directors on all programmatic matters, as well as work on various strategic initiatives.  In collaboration with the CEO, the CPO will oversee the development, implementation, and evaluation of BAC’s significant portfolio of programs and related services, ensuring these programs effectively support and empower those who have been impacted by mental health, addiction, and health challenges as well as homelessness.

BAC is seeking a CPO with exceptional leadership, and strategic thinking and communication skills, as well as the financial acumen to manage a $20M budget. The CPO will have well-honed management skills and the ability to motivate, engage, and develop staff in a respectful and empathetic manner. The CPO should be capable of integrating smoothly into the senior management team, fitting into the organization’s culture.

Specific Responsibilities include:

Leadership, Staff Management and Organizational Strategy 

• Oversee all programmatic functions of the BAC portfolio to maintain and advance high quality programs that have optimal positive impact on program participants. The portfolio includes programs in behavioral health; health homes and Home and Community Based Services (HCBS); prevention education; supportive housing; harm reduction and HIV/STI services; and, a 340B Pharmacy Program.
• In coordination with the CEO and executive team, play a key role in the overall development, strategic planning, service delivery, and management of the organization across multiple sites and departments.
• Directly supervise program directors and provide a management structure that promotes a culture of transparency, inclusiveness, and openness which fosters opportunities for career growth.
• Create and support a high performing culture aligned with BAC’s core values: confidence, discipline, and professionalism. Develop a team-based environment to motivate and inspire staff to work collaboratively toward vision and goals, by clearly communicating agency vision, implementing yearly staff development plans, and mentoring.
• Coordinate with the CEO to identify and create leadership and professional development opportunities for BAC staff.
• Establish annual program, departmental, and staff goals and objectives and track results against these goals as well as accountability protocols.
• Participate in the budget development process and maintain a high level of fiscal responsibility.
• Support fund development efforts through the promotion and execution of BAC’s annual fundraising event, proposal writing, and partnering with the CEO to steward funding relationships. Together with the CEO, develop new program ideas and pilot projects, integrating successful pilots into the program department.
• Help to promote and diversify funding through effective resource stewardship at an agency with a healthy mix of government funding and private philanthropic support.
• Under the advisement of the Board of Directors and in partnership with the CEO and CFO, implement BAC’s strategic plan, as well as develop and implement new initiatives that reflect the organization’s mission.
• Serve as liaison to key government agencies, especially major funders such as AIDS Institute, SAMHSA, OASAS, HPA, and DOHMH.
• Monitor emerging needs among key stakeholders – clients, community, government, philanthropy, and employers.
• Represent BAC and BAC’s CEO on relevant committees and task forces, as well as at speaking engagements, conference panels, and trainings.
• Participate in advocacy and coalition meetings representing the needs of the organization and the communities BAC serves.

Program Oversight and Evaluation 

• Oversee the coordination, integration, and delivery of all programs, contracts, and related services, promoting collaborative relationships between program areas and ensuring that the expectations of funders, partners, constituents, clients, and other stakeholders are consistently met.
• Respond to government and foundation requests for proposals and applications in partnership with development and senior staff; coordinate planning and activities necessary for development of model program designs in response to RFPs and RFAs.
• Work closely with the finance department to budget and monitor programmatic operations to ensure sound fiscal and system management.
• Ensure the delivery of qualitative and quantitative goals and outcomes of programs and services using the existing EHR platform to increase BAC’s efficiency, transparency, and collaborative efforts among teams.
• Determine staffing plans to achieve program goals and objectives and participate in hiring decisions for new program staff.
• Deepen existing and create new performance and outcome measures for outreach and recruitment, completion rates, employment, retention, college, training, enrollment, completion, and other measures that are core to BAC’s mission.
• Oversee program evaluation, utilization review and quality assurance efforts, including assessment tools to measure the effects of BAC’s programs and the level of which they achieve outcomes toward fulfilling the BAC mission and goals.
• Analyze and assess programs based on data collected and implement corrective measures if required. Adhere to the standards and policies of the Organizational Privacy/Security and Compliance Programs, including the duty to comply with applicable laws and regulations (HIPAA, OSHA, OMH, OASAS, guidelines, and other State and Federal laws).
• Provide resources for adequate and on-going training for supervisors and clinicians in the theory and practice of Trauma Informed Care.

Qualifications

• A minimum of 12 years of relevant work experience, with at least eight of these in leadership at a nonprofit, government, or philanthropy, overseeing multiple programs or contracts ideally at an organization serving low-income communities.
• An LCSW from an accredited college or university is highly desired; advanced degree in Business/Public Administration or a related field is strongly desired.
• Proven success in and a deep understanding of program development and implementation with expertise in one or more of the following service areas: behavioral health/healthcare, health homes, workforce development, employment, or prevention education.
• Thorough knowledge of current trends in local, state and federal programs in the behavioral health/healthcare field.
• Experience managing budgets over $8 million with demonstrated leadership in change management and strategic planning.
• Team player who has a comprehensive working knowledge of organizational structure, budgeting, administrative operations, and fundraising.
• Strong management skills and experience managing a high-performing team in a multi-site structure including professional development and mentorship; skilled at developing leaders from within and cultivating entrepreneurship.
• Demonstrated ability to analyze and compile complex data for planning and reporting purposes.
• Excellent communication skills, both written and oral, with the ability to represent the organization externally across a wide range of stakeholders and constituencies and raise the agency’s visibility.
• Skilled relationship builder with the capacity to find common ground, build consensus and strengthen collaboration among diverse stakeholders, both internally and externally.
• Strong community awareness and astuteness and a demonstrated commitment to the values of diversity, inclusiveness, and empowerment.
• Resilient and flexible with the ability to successfully navigate in a fast-paced, outcomes-driven, and entrepreneurial environment.
• Knowledge of Electronic Medical Record System (EMR); strong familiarity with information technology systems and the ability to keep up to date on new technologies.
• Grant writing skills and experience managing city, state, and federal grants with significant understanding of Medicaid/Medicare, SAMHSA, DOHMH and OASAS requirements. Experience with private foundation grants a plus.
• Capable of managing difficult situations with tact and diplomacy; strength of character, warmth and compassion a must.
• Passion for BAC’s mission and purpose and an ability to communicate this passion to others.

This role is based in Brooklyn with a salary in the range of $135k.

Bridging Access To Care is an Equal Opportunity Employer. BAC does not discriminate on the basis of race, religion, national origin, color, sex, age, gender identification, sexual orientation, veteran status, or disability. All qualified applications will be given equal opportunity and selection decisions are based solely on job-related factors.

For more information about Bridging Access To Care, please visit their website at www.bac-ny.org